Product Support
We are here to ensure you enjoy your Diamond Avenue NYC jewelry for years to come.
Adjustments:
Ring sizes can be adjusted for a fee of $50-70 for most models. Adjustments can be arranged through our customer service team, who will guide you through the process. Please note that certain designs may have limitations for resizing.
Certification and Quality:
All components are sourced globally and adhere to international rules and regulations. Our diamonds and gemstones are ethically sourced, ensuring every piece you receive is both beautiful and responsibly made.
Every item is accompanied by a certificate of authenticity, detailing the cut, clarity, color, and carat weight of your diamond or gemstone.
Care Instructions:
To maintain your jewelry’s brilliance, clean it regularly with a soft cloth and store it in a dry, protected space. Avoid exposing your pieces to harsh chemicals, excessive heat, or abrasive materials.
Avoid Chlorine: Do not wear your jewelry in swimming pools, hot tubs, or other environments containing chlorine, as it can damage metals and gemstones.
For extra protection, we recommend scheduling professional cleanings periodically to preserve the integrity of your jewelry.
Warranty:
We stand by the quality of our work. If you experience any issues with your item within 30 days of receipt, please contact us for support. Manufacturing defects will be addressed promptly, and repairs will be offered when applicable.
Repair Services:
We offer repair services for jewelry purchased from Diamond Avenue NYC. Costs vary based on the type of repair needed. Please contact us for an evaluation and quote.
Jewelry Insurance:
While we ship all items with insurance, we encourage customers to consider third-party jewelry insurance for long-term protection. Companies like brite.co and jewelersmutual.com offer plans that typically cost 1-2% of the item’s value annually. These services are not affiliated with us but can provide additional peace of mind.
Contact Us:
Our dedicated support team is here to assist with all your jewelry needs. Whether it’s a repair, adjustment, or general inquiry, you can reach us at info@diamondavenuenyc.com.
